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Examination of debt collector practices and procedures are rapidly becoming a major focus as the public becomes more aware of their opportunities to file complaints against debt collection companies.

The Consumer Financial Protection Bureau, referred to as CFPB, has been charged with regulating, rulemaking, and enforcement of the federal laws and rules of financial industries that do business with consumers.

In that quest a major dedication of resources is being targeted at groups who can potentially violate individual consumer rights and existing laws such as FDCPA, UDAAP, FCRA, GLBA, EFTA, and ECOA.

The objective of the examinations is to assess risks to consumers that include potential unfair, deceptive, or abuse acts or practices (UDAAPs) by any of the covered entities.


Collector Compliance provides risk assessment programs that range from review of your practices and procedures to a full on-site audit to report actual practices, suspected infractions, collector compliance and monitoring. No matter your size we have a risk assessment program to fit your budget.†


Why Compliance Matters

The environment is regulation and no industry is more regulated than consumer debt collection. There is no better place to spend your money by assuring your company and employees are in compliance with the federal and state regulations.

Why? Because, if you donít, you risk the fines of regulators, as well as, costs and potential awards from consumer lawsuits.

Good compliance practices contributes to financial well-being and reduced risk. It also demonstrates to employees the levels of enforcement that you demand to protect your company. Regulatory compliance is intended to protect consumers by requiring companies to incorporate certain policies and procedures into their business operations, especially in the debt collection industry where consumer information security and privacy are of prime concern.

Compliance with good internal policies and procedures contribute to improved revenues and profits which ultimately justify the costs of compliance.

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