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Services - Remediation & Coaching

As a result of our compliance assessments we are able to pin point areas that require attention and provide coaching and staff remediation in the following areas:

Organization chart
Work process flowchart
Board minutes, annual reports, or equivalent to the extent available.
Relevant management reporting procedures and documentation.
Your company policies and procedures.
Notes and disclosures.
Telephone recordings.
Operating checklists, worksheets, and review documents.
Monitoring procedures.
Compensation policies.
Details of your computer program used to manage your debt collection files.
Access to and possibly copies of consumer files, including original documents and payment record systems.
Historical information.
Reports of internal audit and compliance reports, and your responses to findings contained in those reports.
Training programs and materials relating to debt collection.
Copies of all scripts used.
Copies of any third party contracts, oversight materials, including your monitoring reports of findings regarding protection of your consumer information.

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Why Compliance Matters

The environment is regulation and no industry is more regulated than consumer debt collection. There is no better place to spend your money by assuring your company and employees are in compliance with the federal and state regulations.

Why? Because, if you donít, you risk the fines of regulators, as well as, costs and potential awards from consumer lawsuits.

Good compliance practices contributes to financial well-being and reduced risk. It also demonstrates to employees the levels of enforcement that you demand to protect your company. Regulatory compliance is intended to protect consumers by requiring companies to incorporate certain policies and procedures into their business operations, especially in the debt collection industry where consumer information security and privacy are of prime concern.

Compliance with good internal policies and procedures contribute to improved revenues and profits which ultimately justify the costs of compliance.

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