PHONE: 305-492-9650 Ext. 262††

Services - Call Monitoring & Reporting

We provide call monitoring reports to you of selected calls from your call center with emphasis on compliance.†

This includes:

ID Verification
Mini Miranda and Other Disclaimers
Call Content Evaluation
Call Demeanor Assessment
Call Closing
Remediation Recommendations
Abusive Pattern Detection


Why Compliance Matters

The environment is regulation and no industry is more regulated than consumer debt collection. There is no better place to spend your money by assuring your company and employees are in compliance with the federal and state regulations.

Why? Because, if you donít, you risk the fines of regulators, as well as, costs and potential awards from consumer lawsuits.

Good compliance practices contributes to financial well-being and reduced risk. It also demonstrates to employees the levels of enforcement that you demand to protect your company. Regulatory compliance is intended to protect consumers by requiring companies to incorporate certain policies and procedures into their business operations, especially in the debt collection industry where consumer information security and privacy are of prime concern.

Compliance with good internal policies and procedures contribute to improved revenues and profits which ultimately justify the costs of compliance.

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