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Publications - Call Monitoring Form

THE COLLECTOR TELEPHONE CALL IS THE FACE OF YOUR ORGANIZATION.

The Collector Compliance Call Monitoring Form is designed for use in review of recorded calls for evaluation and monitoring.

The form is designed to be used either onyour computer as a .pdf form or to be printed and completed manually.

The form covers the following areas of evaluation:

RIGHT PARTY VERIFICATION
COLLECTOR DISCLAIMERS AND MINI MIRANDA
CALL CONTENT
COLLECTOR DEMEANOR
COLLECTOR CALL CLOSE
CALL NOTATIONS IN FILE

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The evaluation process of collector calls will reveal who requires remediation and in what area. A physical record for CFPB examination purposes that you do monitoring and a remediation record.

In addition, consistency of monitoring should reveal any patterns of abuse of telephone practices and protocols established by your firm for further evaluation.

THIS FORM (WHEN DOWNLOADED)MAY BE COPIED AT WILL FOR USE ONLY BY LICENSEE AND MAY NOT BE DISTRIBUTED IN ANY FORM.


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Why Compliance Matters

The environment is regulation and no industry is more regulated than consumer debt collection. There is no better place to spend your money by assuring your company and employees are in compliance with the federal and state regulations.

Why? Because, if you donít, you risk the fines of regulators, as well as, costs and potential awards from consumer lawsuits.

Good compliance practices contributes to financial well-being and reduced risk. It also demonstrates to employees the levels of enforcement that you demand to protect your company. Regulatory compliance is intended to protect consumers by requiring companies to incorporate certain policies and procedures into their business operations, especially in the debt collection industry where consumer information security and privacy are of prime concern.

Compliance with good internal policies and procedures contribute to improved revenues and profits which ultimately justify the costs of compliance.

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